Bad service, Bad product

After admiring the stunning watches on Bobobird's Instagram page, I decided to order a watch (with personalised engraving) from them, as a Christmas gift for my husband.

This was on 26 November 2018. Three and a half weeks later I still had not received my delivery and after sending numerous follow ups (which went unanswered), I finally received a response from 'Vivian' who informed me that the 'Engraving Centre' was closed- therefore no engraving to be had. I had to follow up 4 more times in order to receive my order. When the order finally arrived, (and was opened as a gift on Christmas day) we noticed that the minute and hour hands were faulty. I emailed Bobobird, requesting that they collect the watch and refund the money paid (including the money paid for the 'non-engraving' but, despite numerous follow ups, have received NO response. Today is the 14 January 2019 and nobody has bothered to provide a response. My advice: Do not order from these people; their service (such as it is) is atrocious. So much for supporting South African business.