BOBBI BROWN wasted my time and money.

BOBBI BROWN wasted my time and money. Bobbi Brown Cosmetics SA is conducting misleading advertising online. I was promised a third product if 2 were purchased and BBrown happily accepted full payment for the 2 mini eyeshadow pencils ordered but omitted to include the 'free' gift! When alerted, Natasha apologised for the inconvenience but refused to provide the promised gift!!!. Jeanine Dear Bobbi Brown/Estee Lauder Re: NO 3rd Mini included!!!! NOT AS PROMISED- inv no *** I only bought the 2 Mini eye shadows because you promised a third one FREE! My parcel delivered and NO THIRD MINI INCLUDED!!! Please remedy immediately or collect items to be returned and credit me. Very disappointed. Kindly arrange to COLLECT from 3 Berram Rd Rondebosch -And refund me R800 ASAP. I will proceed to post my negative review of your **** advertising and your inauthentic ‘apology’ with no remedy!! J Jeanine B Rondebosch, 7700

Sent: Wednesday, 29 September 2021 23:16 To: EMEA CCare South Africa Bobbi Brown <***> Subject: Misleading advertising Case ***4 - Bobbi Brown

Dear Natasha , I certainly wish to return the items purchased based on a falsehood advertised. I will also be posting a review on Hello Peter warning all internet users not to use Bobbi Brown online site . I wasted an hour of my time trying to alert you to your mistake, all to no avail! My time is valuable and your misleading special offer must not be perpetuated on other hapless customers! Thoroughly disappointing . Jeanine B

On 28 Sep 2021, at 14:37, EMEA CCare South Africa Bobbi Brown <***> wrote: Dear Jeanine,

Thank you for contacting Bobbi Brown.

As per your enquiry I am very sorry to hear you didn't receive your gift with purchase.

I can confirm that Mini Long-Wear Cream Shadow Stick - Golden Bronze - Golden Pink was sadly out of stock at the time your order was received in our warehouse. In this instance, due to the high volume of orders placed ahead of yours in such a short period of time, the items became out of stock but this would not have reflected on the site instantly. As per our Terms and Conditions the samples and gift with purchase are subject to availability and can accompany an order while they are in stock.

We do apologize for the inconvenience caused by this.

If you would still like to return the products you have received. Please be so kind as to let us know of the state of the products you will be returning. We can accept the return for unopened and unused products.

Looking forward to your reply.

Again, apologies for the inconvenience caused.

Thanks again for taking the time to contact Bobbi Brown.

Yours sincerely,

Natasha

Bobbi Brown