Bobbi Brown cosmetics Poor poor service

I bought late last year at the Bobbi Brown counter in Edgars, Sandton City. There is a problem with the packaging and it’s been nothing but a HOT mess to say the least. I leave it my work drawer and hardly use it as a result. The product just spills over. I was in Edgars last week and one of the ladies was willing to see how she can help me. I unfortunately went there while she was on lunch. I found Josh – studio manager instead. Not impressed by her service and line of questioning: - Do I put my lipstick upside down in my bag (Really! I should be able to pop any lipstick in my bag and it not spill over and cause a mess, specially a lipstick so expensive). - Other thing she said was she would contact head office and ask about the batch to see if there was generally an issue with the batch (so meaning if only the one I have has this issue, it’s my problem) I’m shocked by this service.

Just when I thought it could not get worse I contact the Bobbi Brown customer service and complain. No difference there. The lady says they believe the product closes as per their store manager. So I ask how can the images I sent of the product all s****** on tissue have occurred? She says I could have done something. This is just beyond shocking!! I would like this addressed by their senior managers and would like a formal response on this as to what they plan on doing to address it and ensure such does not happen to anyone. Kind regards Nomsa