Worse service ever

Worse service ever this is the first and last time I buy something from these clowns. I logged a return on the 07/04/2025 I week later I'm still waiting for the package to be collected I even spoke to the seller. Some time last week I called them but they were closed. But the claim to be available Monday to Friday. When I called last week Thandi told me the parcel will be collected within the next 24 - 48 hours. I called today and Khumo advised that the parcel will before 17:00. Its after 17:00 but the parcel has not be collected.