Washing machine refund not issued

I bought a washing machine through Bob shop, ( cost was r 2.034 ,00 ) the payment was accepted and a delivery date was issued. Day's after the delivery date I still had not received my washing machine,so I contacted them , spoke to an agent and and also emailed them about the matter. They intern assured me that they would issue my refund within the next 7 working days. Nothing has as been issued and no refund reflected in the account that I used. I have written more emails but until now there has been no feed back. Clearly this practice is known as a ****. Beware of buying anything on the Bob shop online portal.