Very disappointed with my recent experience with Bob Shop

I'm very disappointed with my recent experience with Bob Shop. There were no clear instructions regarding the shipment limitations with RAM. When I contacted customer support to clarify the collection, I received very poor service, including having the phone slammed down in my ear. As a result, I had to use an alternative courier, which increased my shipping costs and caused me to lose even more money on the sale. Unfortunately, this experience has left me extremely unhappy with Bob Shop, and I will not be using the platform again.