Twice Bobshop refused to pay

If I could rate 0 stars I would.

Experience 1 : In August I purchased a high-end laptop (R15500). Stunning pics & specs, but when it arrived ... !!! The screen was cracked, didn't switch on, so I IMMEDIATELY contacted Bobshop and arranged for a return to the seller. The seller simply blamed the courier who in turn rejected this claim (which I believed as the damage seemed not to be delivery related), but that was not my problem - after about 2 weeks I asked to be refunded. Three months have passed since and guess what - no refund forthcoming - so much for buyer protection right (not to mention the horrible communication (or lack of) from Bobshop! (I never did ask the seller if they had received my EFT or not?)

Experience 2 : A month later I decided to give them another chance. One of my employees wanted to sell his 17" laptop and I persuaded him to use Bobshop (still firmly believing in their bona fides). I listed it for him and within two hours it was sold. Bobshop confirmed order and R10 000 EFT deposit from buyer. My employee was very excited and I told him to be patient for a few days as payment doesn't just take a day. It is now two months since and he is still waiting for his money (which I lent him in the meantime). Bobshop did confirm receipt of EFT funds, but AGAIN - no communication from them after at least 10 emails to ***

Look, I'm not saying they are bankrupt, but the signs are there and SURELY I'm not the only one noticing it? One wonders if Takealot, Temu, Amazon has finally taken their toll on this once great bid or buy venture?

I'm definitely not taking a chance on them anymore!