Refund Nightmare!! #***6

Just like the other 101 one star reviews here on Hello Peter I also had a bad experience with Bob Shop.. I bought something through Bob Shop and the seller send me the wrong item. The seller then recommended the I return the item for a refund which I did, two weeks ago. Through this whole ordeal I was part of the conversations Bob Shop had with the seller and they even informed him that because He send me the wrong item He's at fault and should therefore be liable for the courier cost. So for the last week or so I've requested feedback on my refund just to find out today, 09 July 2024, that apparently the courier has lost the item and it was never delivered back to the seller, I therefore have to wait for that process to be finalised before they can pay the refund. My issue with Bob Shop is that there are no solid communication between them and the buyer, they never phone you back when you request a call back and they ignore your e-mails after a while. Also I'm now all of a sudden liable for the courier cost because I supposedly requested the refund, this is after they have already agreed that the seller was at fault and notified the seller that He must pay. Bob Shop have all the e-mails and whatsapp messages between myself and the seller and they still get it wrong!!! They obviously don't take the time to read through all the correspondence before they reply to a question / request.. Also I had to make an additional payment to the seller and because the payment wasn't made through Bob Shop I can't request a refund on the payment made... The evidence of this additional payment is in the correspondence that was send to them. Bob Shop is a headache waiting to happen, do yourself a favor and refrain from doing business with them, you'll regret the experience and become one of the 102 dissatisfied clients on Hello Peter complaining about their service or lack there of.