RE: [## 237476 ##] Order ***4. UPS 2000W does not deliver said power see video's

I purchased a UPS from Bobshop on the 5th December 2023 It arrived on the 11th December Tested it 12Th December and found it was not working satisfactorily. Notified seller of its short cummings and sent it back for evaluation with a video showing the problem. Feedback from seller and the technician: “He doesn't seem to figure out what the problem is“. My reply,”Ok, Your technician has identified that it is faulty and has indicated more tests from the manufacturer. The video clearly shows that a 600Watt inverter does the job and this 2000Watt does not. As I couldn’t keep my client waiting any longer so 4th January 2024 I request a full refund on this product as it was Substandard and could not deliver the specified power claimed . The video clearly shows this. I then get the surprise of being notified that there is a 15% Re scheduling fee ( R498.75). This due to the fact that the suppliers product was not up to specifications claimed. 2000 Watts as claimed and a 600Watt does the job perfectly, seen on the video. He persisted with this attitude. I notified him that I would not take a loss for his product not being able to perform to claimed specifications. He then came with a story that they had not receive all accessories that were sent to him from myself. This amounted to R3325 – R2826.25 R498.75 for rescheduling fees. The only item that was not returned was two lugs of the power cables and the reason was as follows. “Hi All, I am aware of the lugs missing and however, this is the reason for me doing that, when the unit wasn’t making the grade I did that to ensure no volt drop ruling out that being a reason for your products failure. Those two lugs don’t constitute a 15% fee, R498.75.so I asked “ Ok, anything else I didn’t return?” After asking for Morne to phone me twice with no reaction it was made known to me that he was off sick. Then Nape was handeling the case in Mornes absence and his logic did not make any sense to me, His mail and I quote” Good day Martin, Unfortunately, Morne has been booked off sick for the week. I have gone through the contents of the query and will have to provide my honest input on the outcome of this matter. Upon receiving the UPS and seeing that there may be a fault, operational use of the device should have ceased and the seller notified of the issue. To which I rep****. “Good day Nape, How can I say there is a problem before I try it which I did and yes, I stopped when I saw a problem? How else could I come to that conclusion it was faulty? I do not agree with your logic at all. I will wait for Morne to address this problem. Here is my banking details so long while this refund gets finalized. I will not accept the 15% charge and as I said, I will accept R3100 as fair and reasonable to both myself and Bobshop. My banking details were supp****. Regards Martin

Please notice the arrogant tone of this supplier “Athinos” From: Athinos Team [mailto:***] Sent: 10 January 2024 10:52 To: Martin Potgieter Cc: Morne van Zyl; margretp56 Subject: Re: I will not accept a 15% penalty for a substandard supp**** UPS [## 237476 ##] Order ***4. UPS 2000W does not deliver said power see video's Martin please kindly understand that we are a business not a charity facility. 1.We cannot sell items that are cut or damaged. 2. We cannot send an inverter without a user manual. 3. Those items that you did not send back to us. We need to send our employees to go buy them. Employees time to restock is now doubled because of the missing accessories. We hope this can provide clarity to you hence the standard 15% restocking fee. On some selling platforms if accessories are missing they wouldn't be entertaining a refund they would fix the item and send back what you had sent. Please kindly and humbly try to be understanding in this regard. We are not trying to be difficult but fair. Kind regards From: Athinos Team [mailto:***] Sent: 10 January 2024 10:33 To: Martin Potgieter Cc: Morne van Zyl; margretp56 Subject: Re: I will not accept a 15% penalty for a substandard supp**** UPS [## 237476 ##] Order ***4. UPS 2000W does not deliver said power see video's Morning Martin, Noted, no problem please kindly ship us the missing accessories. Brand new cables and the User manual in the same condition that it was sent to you. You can send your couriers to come collect the cut cables. And send us the waybill once booking is done. As soon as we receive the missing accessories we will process your refund 100% without any 15% restocking fee. We thank you in advance. Kind regards,