Frustrating Experience with Bob Shop: No Stock and Delayed Refund

I had a very frustrating experience with Bob Shop regarding a recent purchase. On 17 March, I ordered an RTX 5090 Astral that was listed as available on their website and supp**** by Zaptor Distributions. Wanting to be sure everything was in order, I contacted Zaptor directly to confirm stock availability. To my surprise, they informed me that they had no stock left and were unsure why Bob Shop was showing the item as available, especially since their systems are supposedly linked and reflecting real-time inventory.

Zaptor then took the initiative to email Bob Shop requesting a reversal of the transaction. On 18 March, I received confirmation from Bob Shop that the refund had been processed. However, as of now, I still have not received my money back.

This delay is particularly concerning because a new shipment of the RTX 5090 Astral is expected to arrive in South Africa soon. If my refund is not processed in time, I may miss the opportunity to purchase one before demand once again exceeds supply.

Overall, this experience has been disappointing. Listing out-of-stock items as available, poor coordination between supplier and platform, and delays in issuing refunds have made this a stressful and inconvenient process. Based on this experience, I would be hesitant to recommend Bob Shop to others, as reliability and transparency are clearly lacking.