Faulty iPhone XR -No response from both Shop, Escalated to NCC

I purchased an iPhone XR from Yed.Bob Shop via Bob Shop on 10 May 2025. Within two weeks, the device completely stopped working. I contacted customer service and was told that the seller was unresponsive.

I followed up with another email a week later requesting a refund or replacement, but to this day I’ve received no action, no feedback, and no resolution.

Due to this lack of service and accountability, I have since escalated the matter to the National Consumer Commission (NCC).

This is completely unacceptable, especially for a high-value item like a smartphone. I trusted Bob Shop to provide a safe and secure buying experience, but I am extremely disappointed with the after-sales service.

I am requesting a full refund or replacement as soon as possible. I expect proper customer service and resolution without any further delay.