Bobshop favours buyers not sellers!!!

Extremely disappointing experience with Bob Shop. The buyer clearly did NOT read the description and when I made them aware of this all they could say was "but I am not happy" and bobshop still took their side. The process was geared towards accommodating the buyer rather than objectively considering both sides and the actual listing. Bobshop made excuses for the buyer, which the buyer themselves DID NOT MENTION. As a seller, it is incredibly discouraging to provide accurate information, cooperate throughout the process, and still feel that your side of the matter carries little weight. Never using the platform again as a seller and a buyer.