Bobshop charges success fee even if transaction cancelled. They do not reply to mail

Bobshop charges me a success fee even after the sale was cancelled by the buyer and Bobshop reversed the money from my bob account.

Here is my mail to Bobshop which they didn't reply and just ignored me.

Bobshop are very discriminating to sellers:

"I refer to my messages to the seller that is applicable to Bobshop on Order ***7.

Hi, I have already booked shipment last week but I will try to stop this for you.

What is very discouraging about this is that Bobshop didn't communicate any of your messages to me. I was even unaware that the payment has been reversed, and out of this transaction I'm getting a R125 negative from them which they are charging me seem because the transaction was cancelled.

I am very disappointed in Bobshop.

They should communicate what is happening. Luckily I checked my Bobshop account today just to find out you messaged me a few times.

Before, when it was still Bidorbuy they communicated any changes or buyer messages straight to my email, which they now seem to stop doing.

However I think it is very much unfair of them that I should have charged and now be R125 in negative on my account for a transaction that was reversed without my concent and without being my fault at all.

I'm going to forward this to them as well. Their customer service and feedback has became absolutely horrible.

Thanks for the messages anyway, if only they let me know that there was messages and that the transaction was cancelled (without being any fault on my side) it would have been better at least."

Questions arising from this:

1. Why was this order cancelled without Bobshop informing me?

Why is there no communication from Bobshop that the order was cancelled, the payment reversed and the courier cancelled - all without any knowledge of mine?

2. Why am I incurring fees for this transaction that was cancelled due to NO fault of mine?

On 6 Nov 24 you charged a Success fee of R125.10 to my account. That transaction being stopped and the payment reversed without my knowledge, and no communication about that from Bobshop side, WHY after payment reversal does my account now reflect R125.10 in arrears?

6 Nov ***4 Success fee ThaMal0357(no ratings) Item *** Order ***7 -125.10

Why am I owing YOU a success fee for a cancelled transaction that was NOT cancelled due to any fault of mine?

Do you do this to all your sellers in the case of a cancellation?

I need and explanation and correction on my account ASAP!

I refuse to pay any success fee to you for transaction canceled and money reversed by Bobshop, and is NOT due to any error on my side.

Please answer back ASAP!

Regards JJ Myburgh