BOBShop - Avoid at all costs or it will cost you

I've been using BidorBuy / BOBshop since the beginning and let me tell you that this online platform has gone downhill at an incredible pace. I've had my account open since 2006 and the last few purchases have been nothing less than *****ulent. Order number ***6 should be very clear why BOBShop is failing their customers, after showing a specific question to the seller before purchase asking if it was a "double" shock ps4 controller I was assured it wasn't but rather a "dual" shock, so I paid and received a "double" cheap China mall remote, BOBshop assisted, at snail pace. Now a few weeks later the refund has been confirmed I now have to upload private documents (ID, Drivers License, Passport + plus take a selfie) just to get a refund yet on all devices it shows "initializing", where was all this when I was making payments so easily for the last 17 years. I cannot wait to get my refund, close my account and delete the app, this place is not safe to make purchases. Order ***5 *Had to return the product to exchange for the "Correct One" instead of the damaged product that was delivered / Order ***3 that was delivered (A PC) after opening the box I found the wrong CPU, when I questioned the supplier I was told I wasn't allowed to open the unit and BOBshop came to the sellers side even after showing how **** the warranty sticker was, the screen had a scratch on it but I didn't even complain because it was so drawn out, PC was eventually replaced. My last 3 purchases through BOBshop have been **********.