Bobshop and RAM

I have been a seller on Bobshop for over 10 years, and my experience has significantly changed over the years. Initially, Bobshop offered great service and was always helpful, making it a positive platform for sellers. However, recent changes have left me extremely dissatisfied with their service.

One of the most frustrating issues is their policy of forcing sellers to use specific courier partners, where customers pay only R30 for shipping. The problem lies in the limited courier options available, as only one falls within this price range. If a seller opts for a different courier, they are held liable for the full shipping costs. This forces sellers to raise the prices of their products in order to absorb shipping costs, which is both inconvenient and unpredictable, as courier fees often fluctuate and cannot be determined until the booking is made.

On several occasions, I have encountered significant problems with the recommended courier, RAM. I have had three separate instances where RAM was unable to collect the parcel, resulting in delays and lost shipments. Bobshop has failed to take responsibility for these issues and instead blamed my company for not having the parcels ready for collection.

The most recent experience involved Bobshop informing me that I would be charged extra if I chose to cancel the courier and rebook with another service for an order valued at R100. This is after I have booked courier on a Saturday and no collection was made following 3 business days after it was booked. The tracking simply stated that the collection was assigned from one driver to another. This is simply unreasonable and puts sellers in a position where they are likely to lose money due to circumstances beyond their control.

I am extremely disappointed with Bobshop's lack of support and resolution regarding courier fees and service issues. They have become unresponsive and no longer provide the level of customer service or understanding that they once did. As a result, I have decided to remove all of my products from their platform and will no longer be selling through Bobshop.

In conclusion, I cannot recommend Bobshop to other sellers. They seem to prioritize their own profits without offering adequate after-sales support or a fair solution to issues faced by their sellers. The platform has become a burden rather than a beneficial partnership.