Bob shop not taking any responsibility or accountability

I’m extremely disappointed with how Bob Shop handled this situation. Order ***3 No matter how badly this has affected me as a buyer, Bob Shop has done nothing to resolve the issue and simply leaves it up to the seller, even when the seller is clearly in the wrong.

I raised my concerns with Bob Shop as early as the 28th, September informing them that a seller was advertising stock he didn’t actually have. Instead of investigating or protecting the buyer, they sided with the seller. Two weeks later, my suspicion was confirmed when I received the wrong items.

Reporting this again to Bob Shop made no difference — they showed no urgency or accountability. It feels like their procedures and policies are designed to protect the seller, not the buyer. This is unacceptable and unfair. The buyer should never come last, yet that’s exactly how Bob Shop operates.