Bob shop not about honesty and entigrity anymore. Only about the money. Order: ***5

I placed an item on the weekend auction from 2024-04-12 to 2024-04-14 at 23:45. One buyer placed a bid on the item on 2024-04-14 at about 11:34. The auction closed and he was the winning bidder. At the time it showed that he had 100% positive ratings. I however could not access his ratings. I sent him an email on 2024-04-15 in the morning and stated that I can only arrange with BOB shop to send a courier to collect the item as soon as confirms the order and when payment is received by me. He did not respond. I sent another email on 2024-04-15 in the evening. Still did not receive a response. I then noticed on 2024-04-16 in the morning that the buyer also bid on another item on from another seller and won it at the same time as me. He paid that seller immediately. I phoned Bob shop on 2024-04-16 at 07:30. I explained to the customer service agent lady that this buyer shows as a buyer with 100% ratings, but according to their website his got 8 negative and 1 neutral rating for non payment of items that he won on auctions. She stated that if a buyer does not receive any negative ratings in a one year period, then they will give him or her another chance. Bob shop is not transparent. The lady then phoned the buyer. He stated that he did not read the description on my item and only bid on it. He stated that he is refusing to pay for it. The customer services lady at Bob shop then told me anybody can make a mistake and I must accept it as such. That is however unacceptable. She got furious with me. I requested to speak to her Supervisor. I explained to him. He told me the same story. So it basically means that the seller is always wrong and the buyer can do whatever they want. I have been on bidorbuy since 2008. Sorry to say Bob shop is not the Bidorbuy I joint years ago. I will be deleting my account shortly. I do have 548 positive ratings, 0 neutral and 0 negative ratings. Meanwhile the buyer who is refusing to pay does have 25 positive, 8 negative for non payment and 1 neutral for non payment.