Not only are BobCuts unprofessional, they are ****s ,and seem to have taken ****MING& *****ING !

Worst service at Midrand and even worse customer service from their head office in particular Geraldine at Ghandi -they just lie and make false promises and have no regard for people’s time and money !After laybuying a wig that came with Free installation in February with another instalment in March -,in May when I went to finalise the laybuy and make my appointment at Boulders, they had closed the branch without notice - Until June 1 they said ,then June 22 they were still not there only to find that they had close there permanently and opened elsewhere in when in July I tracked them through their new WhatsApp person - I then paid the final installment and they said they would arrange to bring the hair and I could make a booking for the installation … which took a few weeks with them asking me several times for my PoP’s which I provided EACH time ! Eventually I made an appointment with Geraldine via WhatsApp including for a face beat 2 weeks ago for an occasion I was MC’ing ! SHE CONFIRMED TWICE that the appointments were made but when I shows up on time,I was rudely told by the bouncer type guy at reception. that I had no appointment and he had the the nerve to grab hold of my phone and refuse to let go when I said let me call Geraldine and show him our conversation UNTIL I showed him I was not to he bul****- anyhow the MUA and the installation tech were not “ busy “ took 30 minute “lunches @ leaving me sitting in their chair though they were told I had a time frame and were just not willing to help because Geraldine had **** about the appointment and my wig was not even there and she kept promising , It’s in an uber its 50 minutes away,it’s 30 minutes away ,then the guy in reception told the hair tech it’s 5 minutes away when Geraldine no longer answered the phone - she turn 15 minutes later said it’s 27 minutes away - LIES ALL LIES! 3 hours later ,they were still saying it’s 1 minute away even as I left - make up not compete as so called MUA had no lip color , no contouring powders ,NO EYELASHES which she said she was going to but as I left - like 3 hours of GROSS unprofessionalism and time wastage that was I foolish enough to wait would have made me late and cost me MY PROFESSIONALISM! Well they were not done ,after complaining the following day on insta direct ,the Karabo so called herself the SOCIA MEDIA “ manager” apologized UP&DOWN & promised to deliver the wig that Thursday to Centurion as I had another gig that I needed the hair by or they must just refund me !She never did and Friday I was chasing her to no avail ,she promised to send ,nothing Saturday she said she would send my refund before 5pm , nothing then Sunday again same thing until she said the accountant would pay my refund today being Monday and it’s almost close of day and KARABO is AWOL ,not responding to messages or picking up calls on Insta AND phone - BOBCUTS, SHAME ON YOU you have failed me MISERABLY multiple times, am actually over it - JUST GIVE ME MONEY BACK !