Bob bad customer service, false advertising

Bob bad customer service, false advertising. They always advertise specials, but don't offer them when you get to the salon. On 11 March, went to Douglasdale branch, they relaxed my daughter's hair with Easy waves creme (they did not have any other products) my daughter was screaming with pain the entire time, when they were relaxing her hair. My daughter's scalp is burnt and hair is too super thin at the back of her head. I raised the issue with the salon and they just ignored me till date. That salon, it's enter at own risk.