Bad customer service

I am really disappointed on how Gereldine the owner of Bob cuts hair salon handles customer complaints. I did my nails last Thursday and her nail technician cut my nail sides with an unsteralized cuticle cutter and most of my nails were bleeding even when I got home. When the bleeding stopped one of my nails started swelling up and it's painful. Logged a complaint via their whatsapp number and Gereldine responded saying I should come to their salon and not use my own doctor as they will take me to Dischem at Ghandi Square as it has a doctor. Got there and she gave one of her employees a card to take me to Dischem and when I consulted at the over the counter section they said I need to see a doctor as I need an antibiotic to get rid of the infection so I proceeded to Dischem medical rooms where a doctor prescribed antibiotics and pain killers for me. Unfortunately Dischem was out of stock and was advised to use any pharmacy.

We therefore went back to the salon and Gereldine advised her employee to rush to clicks at Carlton center to get the meds however the employee came back stating she did not find them. I therefore called my lo AL pharmacy and emailed them the script on which they confirmed that they have the medicine in stock. I advised Gereldine and she requested the pharmacy details on which I sent to her and she said she will have to call them to confirm and pay them via EFT and will confirm with me when to go collect. I advised her that I can pay for the meds and sent her the receipt then she can reimburse me however she said the payment has to be accounted for on her business account hence she has to pay the pharmacy directly from her account. I therefore agreed thinking she will be in touch with the pharmacy as promided however when I followed up with her later in the afternoon she said that she will confirm with me in the morning. Today woke up and sent her a msg as I need the meds then she did not respond however kept blue ticking me.