A simple hair relax failed by such a big salon

I went in to relax my hair at Bobcuts hair salon the Rosebank branch and I was assisted by Nhlanhla … I could tell from the start that she didn’t know what she was doing as she did not even base me with hair food / Vaseline around my hair also to protect my ears from burning… I even stopped to ask her if she’s done a relax on anyone before and she said yes… long story short, the relax came out as though I had come into the salon just to wash my hair, the hair was not flat, it was still corse and it was nothing like a relax I’ve ever seen before. Nhlanhla was unapologetic, unsympathetic with no sincerity in her ‘fixing’ tone whatsoever… I’m appalled by this treatment from such an esteemed salon, more so for a mere relax on my hair!