WORST ONLINE EXPERIENCE EVER!!!

I ordered a pair of BLACK RVCA flip flops for my boyfriend. Delivery took longer than expected but it arrived, unfortunately the size was too small. I logged onto the page to try get them exchange and found out that I needed to pay my own courier fees to return them and then wait for an exchange. I couldn't risk the back and forth as we are leaving soon for a trip. I then emailed them to ask if we can't exchange in-store, they agreed and asked me to give them stores nearby, which I did for them to check stock after that RADIO SILENCE!!! I proceeded to send numerous emails to them asking for a response and I didn't get any. Their number doesn't even work. I then took on the task to call their stores nearby searching for stock. I spoke to a gentlemen from Quicksilver in Fourways Mall and he said they have stock, my boyfriend drove all the way there only to find that it wasn't the correct pair of flip flops, these were white and not black. so clearly everyone who works here is either very thick or they just don't care about their work.