Terrible customer support and returns

Terrible customer support! The online store's customer support was very disappointing. The shoes I ordered were the wrong size because they don't use South African sizes on their website. I had to pay for the return courier, which was already strange as other big online stores arrange pickups. Getting a refund required multiple emails and phone calls. I actually thought for a second that this might be a **** website cos' of the lack of response and helpfulness. It's clear they don't prioritize customer service.