Terrible customer service!

To say that I am disappointed in the service I have thus far received from Boardriders would be an understatement! I placed an order on 26 December 2021 and received my shipping notification on 05 January 2022. When I received my order, only one of the items I ordered was delivered. I never received any communication from Boardriders that I won’t be receiving all my order items, and, on the notification email, it showed that all items were included. I first contacted them telephonically and then via email as they were unable to assist me over the phone. I received a follow-up email the next day (06 January 2022) wherein I was informed that there were 2 shortages on my order (which I already knew, because the items were not delivered). In this initial email, no reason was given for the shortages and no solution to the problem either. From there service has been even worse, with me having to constantly follow up because my emails are not being answered (I rep**** to their follow-up email on 06 January and only received a reply on the 14th of January after sending numerous follow-up emails from my side). I am now again waiting for a response about when I will be refunded. When I order and pay for items, I expect to receive them! I should not be wasting my own time to find out where items that I ordered are, and when I don’t receive those items, I should definitely not have to wait to be refunded! Boardriders should really work on their stock management and communication; if they are having a sale, they know that order numbers will be higher and should make sure that they can handle the influx.