Extremely bad service Menlyn Quicksilver still not resolved!

I'm in the middle of a huge dispute with Quicksilver Menlyn.

I went to the Menlyn Quicksilver store on the 3rd of November with my Nixon watch my Fiancé purchased for me as it is faulty. Tatum the store manager at first told me she can't help me and they can't send it in for me for repairs. I insisted she make a plan as the watch is under warranty, eventually there was a gentleman that also works there that was willing to help me out.

So from here I left my watch with them hoping I could trust them. 2 weeks go past and I received no contact from them nor any form of updates so I decided to call myself. All the person could say on the other side of the line is that the watch is in and this was the update I received 4 times in a row every time I MYSELF phoned in to hear what's happening. Last week the 6th I called again and another lady said she will get back to me and she never did.

So now today the 11th of December I phoned again and Tatum answered the phone. I asked her about my watch and she told me that it only went in now recently. Obviously agitated I told her to send me proof of her communications and she flat out refused and this turned into a shouting fest her shouting at me and me shouting at her. She still can't give me clear indication on what's happening and she told me Liezl will deal with me she's apparently the area manager. I went on to call the Nixon repair center where a gentleman confirmed my watch went in the 7th of December, almost a whole month later.

I demand an apology from Tatum for the way she spoke to me and shouted at me , I have recordings of the conversation if any one needs and I demand a formal update on my watch.