Disappointment Regarding Out-of-Stock Item and Returning Items

I must express my disappointment with Boardriders. I placed my order in good faith, expecting my items to be available as advertised. Only after a long delay was I informed that one of the item is out of stock. Funny thing is I am still seeing this item listed as available on their site. Had I not sent an email to let them know that the item was not in my package they would not have mentioned anything to me.

While I understand that their team has been busy with an office relocation, it’s quite frustrating to experience such a delay without prior communication about the stock issue. This has caused unnecessary inconvenience and disappointment, especially since I had been looking forward to receiving this particular item. Now I have asked for a return on a item that doesn't fit and they have let me know that its my responsibility to courier the item to them. There is not even an option to return it to a Boardriders store which I just don't understand. Possibly the worst service I have ever received.