Wrong product delivered, no response to complaints

I placed an order on your site for Umbra Wallflower Set of 24 Flitterbye Wall Decor Flowers (Order number ***) on the 18th of January. I only received delivery 12 days later, after I had to contact Boardmans to inquire where it was! The courier apparently didnt have my information, even though I had given 2 different contacts.<br> <br> When I finally got the package I opened it to find that they only sent me 8 Flitterbyes. I raised this with Customer Services and got a reference number of OCC: *** and been told that it will be escalated to online management. To this day I have not received any feedback, even after i have sent 2 additional emails requesting for assistance. I have paid for a full 24 and not got what I payed for! I am furious that they can take my money and then not get back to me to me when I have raised the issue NUMEROUS times!!!<br> <br> I consider this theft, and a breach of a contract that Boardmans and myself enter into when I order online. I have advised, in my last email to customer services, that I would be looking at taking legal action if this is not resolved. <br> <br> BOARDMANS NEED TO TAKE THIS AS THEIR LAST WARNING!!!