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1 reviews | Active since Jun 2013

29 Jun 2015, 11:33

Wrong Price on Item

I was in Boardmans in Gateway on Saturday 27 June, I see a throw on a bed i liked, The price indicator on the bottom of the bed said the throw was priced at R349. So i asked the person walking the floor if this was correct, showing him the throw and the marked price, and he said yes, it is R349. so after repeatedly asking if it was the correct price i take it along with my other items to pay. once we get to the till, the lady abruptly says, no this was marked incorrectly, i cannot give it to you at this price. even after me explaining that we asked no less than 15 times if they were sure of the price on the floor, she was having absolutely none of it at all, it was as if she was prepared to argue. I must say i expected more of this store, I am very disappointed, not only was i reassured of the price repeatedly, i get to the till and get completely shot down.

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Replies (1)
Boardmans
Boardmans's reply02 Jul 2015, 15:01
Official
Hello alashi,

This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. We would like to assure you that your service experience will be discussed with the Boardmans Gateway store manager directly and feedback will be provided.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind regards
Customer Experience Team
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