RB
Rajeev B
1 reviews | Active since Oct 2015
19 Oct 2015, 17:22
Wrong item delivered - no one cares!
Ordered items online. For one line item incorrect SKU delivered (wrong colour). Have tried call centre numerous times and they never come back. Emailed them, and they rep**** to me with a blank email (someone has a sick sense of humour there).<br> <br> Spoke to Ilse Uls, who claims to be a supervisor/manager and twice she has promised to come back to me and never does.<br> <br> Call centre refuses to give me Ilse's managers contact details to escalate the issue further<br> <br>
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Replies (1)
Boardmans's replyOfficial
22 Oct 2015, 08:52Hello HelloRajeev,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
As per our telephonic discussion please note the matter raised has been escalated to the E-Commerce manager and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
As per our telephonic discussion please note the matter raised has been escalated to the E-Commerce manager and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Boardmans's reply22 Oct 2015, 08:52
Official
Hello HelloRajeev,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
As per our telephonic discussion please note the matter raised has been escalated to the E-Commerce manager and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
As per our telephonic discussion please note the matter raised has been escalated to the E-Commerce manager and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***