Wort Experience / Customer service EVER
<p>I have never had this bad service from anyone. </p> <p>BOARDMANS online. I made an order on the 27th June 2016, 1 week later i phoned to here where my order was, to only then find out one item was out of stock! NO COMMUNICATION!! Then I asked to ship the rest without the item.(Monday)</p> <p> </p> <p>Day later (tuesday), the guy did not update my account - requested a shipping again.</p> <p>Next day (Wednesday)the promised me it will arrive in 2 days(Friday), phoned next day (THURSDAY), Still no shipment(So naturally it will not arrive FRIDAY)...and every time is a new operator.</p> <p> </p> <p>THEN SOME ONE PHONED ME ABOUT A MATTRESS I BOUGHT, I NEVER EVER EVEN BROWSED MATRESSES. ..THEN I CANCELLED my order...(7th July) IT IS MORE THAN A WEEK and and i am still not REFUNDED....(15 July2016)</p> <p> </p> <p>BY FAR BY FAR THE WORST EXPERIENCE EVER...Some operators are not even very friendly...boardmans has T&C which they post online, and does not keep to their own T&C...</p> <p> </p> <p>WILL NEVER EVER BUY THERE AGAIN!!!</p> <p> </p> <p>(Then I ordered the same items from TAKEALOT and received them WITHIN 2 DAYS!!!!)</p>
We have received your concerns and apologise for the inconvenience caused by the matter . We have escalated the refund and update request to the Boardmans online team as the items that you ordered where not in stock,and they will revert back to you on the matter. Please find the below reference number for your email ********** 054/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter . We have escalated the refund and update request to the Boardmans online team as the items that you ordered where not in stock,and they will revert back to you on the matter. Please find the below reference number for your email ********** 054/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Hi Boardman’s.
Yes I know the item was out of stock - ONLY A WEEK AFTER I ORDERED AND HAD TO FOLLOW UP. This is on your T&C's "Boardman’s makes every effort to ensure that the information supp**** on the website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the purchaser." - According to me this was not done.
I had to phone approx 5 times to make sure something happens, then I received a phone call on a waterproof mattress on my order...That gave me some concerns.
An Improvement Idea: Check out TAKEALOT - You exactly know when something is out of stock so you don’t have to hear a week later about an item which is out of stock.
Lastly, when a promise is made that it will be shipped the next day, please keep to it, after the 3rd day of promises, I just decided it’s enough.
Hi Boardman’s.
Yes I know the item was out of stock - ONLY A WEEK AFTER I ORDERED AND HAD TO FOLLOW UP. This is on your T&C's "Boardman’s makes every effort to ensure that the information supp**** on the website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the purchaser." - According to me this was not done.
I had to phone approx 5 times to make sure something happens, then I received a phone call on a waterproof mattress on my order...That gave me some concerns.
An Improvement Idea: Check out TAKEALOT - You exactly know when something is out of stock so you don’t have to hear a week later about an item which is out of stock.
Lastly, when a promise is made that it will be shipped the next day, please keep to it, after the 3rd day of promises, I just decided it’s enough.