JN
Janine N

1 reviews | Active since Jun 2017

06 Jun 2017, 21:07

Worst service ever

<p>We bought a electric frying pan from Boardmans in Feb 2017, after opening the box my boyfriend put the handle non the lid with the ***** provided in the box. Not evening using the lid when i picked up the lid from the frying pan the handle broke off. s the nearest Boardmans is 4 hours away from us, my boyfriend fixed it himself. It was fixed until the first time we made food in the frying pan the, the handle broke off again. I phoned Bordmans Canal walk the next day - they told me that they cannot do anything about the problem as we fixed it out self the first time.</p> <p>I then phoned head office and logged my complaint with them - after being promised that the new lid will be couriered to me - im still waiting for the lid to arrive - every time i get a phone call with empty promises. </p> <p>|It is now 4 months later and still no lid for my frying pan.</p> <p>I think it is the worst service ever - the charge you an arm and a leg for their products but the after service is the worst.</p> <p> </p>

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Replies (1)
Boardmans
Boardmans's reply08 Jun 2017, 08:30
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the lapse in after sales service . Kindly confirm the brand of the frying pan for further assistance .

***/GO

Kind regards

The Edcon Customer Service Team