WORST Service - Boardmans Online

<p>I made an order online on the 18th of August 2016 for a Duvet Inner with 2 Free Pillows during a special that was running for my mom who has been struggling to find inners for her bed size (King Extra Length). When making the order the delivery time was 2-5 working days, which was one of the reasons why I opted for the online purchase.</p> <p> </p> <p>Upon payment, I was double debited following which I called them to rectify. I was first given the run around on how they can not find my order number and that it was tagged to someone else, following which I sent then the email which I received directly from them stating my order number. Finally, my refund was processed.</p> <p> </p> <p>I was now waiting for my order. I was later called and told that the pillows were out of stock and asked if they could refund the pillows and dispatch the inner to which I agreed.</p> <p> </p> <p>I started calling them from last week on my order, which up to now still has not been delivered and every single time I am given the run around and a different story on why it has not and can not be released.</p> <p> </p> <p>I spoke to the manager yesterday (Mpho) who said that she would call for the dispatch so that I can get the inner and refund the pillows, but assured she would call ne back to confirm the same. no call was received.</p> <p> </p> <p>This morning I called the online customer service again, and was told to wait until Monday for my order. This is completely unacceptable as this is not for me, it is for my mom who I am visiting in Rustenburg Moruleng this weekend and is expecting her inner.</p> <p> </p> <p>This is extremely incoveniencing as they say 2-5 working days for delivery and it is almost a month now and I still have not received my order.</p> <p> </p> <p>I would not recommend anyone to use Boardmans online, TERRIBLE SERVICE</p> <p> </p>