Worst Online Store - 8 months Products Still Not Delivered

<p>This has been my ordeal trying to deal with Boardmans Customer Service.</p> <p> </p> <p>I purchased a Designer Guild Porcelain dinner set on the 1st November 2015 via the Boardmans’ online store. (12 dinner plates, 12 side plates, 12 cereal bowls and 12 mugs). This set was delivered with 4 side plates missing, stated on the delivery note it will be delivered in due course. </p> <p> </p> <p>This set was left in its packaging, waiting for the delivery of the missing 4 plates. 6 Months passed and no delivery nor any communication received. On 23rd May 2016, I sent an email complaint and requested a delivery date. </p> <p> </p> <p>A month passed, and no reply was given to my request, a second email on 21st June 2016 was written as well as a telephone call to customer service. A gentleman reassured me they will look into the matter and apologised (He noted on their system that these items were never delivered).</p> <p> </p> <p>Another week passed with no response or update. A 3rd email, 27th June 2016 was sent requesting assistance and an update. Response received: 'Please accept our sincere apologies as we awaiting feedback from the escalation.'</p> <p> </p> <p>Another 4 days passed and a 4th email was send requesting contact details of the person dealing with this complaint. At least then we could move forward, give feedback, once again I was ignored.</p> <p> </p> <p>8 months since this dining set was purchased and paid for still without a complete set and no meaningful response from their customer service</p> <p> </p> <p> </p> <p>Although it is only 4 side plates. The problem is, this was bought as a set, and not single side plates. Thus currently the set is incomplete and can not be used as a full dining set. </p> <p> </p> <p>The fact that one is being continuously ignored, no customer service assistance regarding my online order is very concerning for such a big brand. At this point I have lost total confidence in your online ordering system. Without any movement on this complaint I have been forced to take this matter to social media. What a pity that this is what Customer Service at Boardmans has led to, in hope to get a response from Boardmans.</p> <p> </p> <p>Could someone please attend to this matter and get back to me?</p>