LB
Landie B

1 reviews | Active since Feb 2017

23 Feb 2017, 09:02

WORST ONLINE STORE!!!

<p>I placed an order on the 1st of December 2016 and after not recieving my goods I contacted them and they advised me that the products that I ordered was out of stock. However there was NO INDICATION of this when I placed the order. After waiting another 2 weeks, I told them I want a refund as I will not wait any longer. They advised that the refund will reflect in 10-14 working days. Well, I am still waiting - 2 MONTHS later!! Everytime I phone, all they say is they are working on it or that the refund is being processed.</p> <p> </p> <p>I strongly advise NOBODY to buy anything from Boardmans online as they have pathetic customer service, no indication of when stock is not available, they do not respond, they lie to get you off the phone when you have a query and when you do get a hold of them, they put you on hold for about 10 minutes "To check your ticket".</p> <p> </p> <p>I will definately not order ANYTHING from the online store! And you will never see me in a Boardmans again. </p>

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Replies (1)
Boardmans
Boardmans's reply23 Feb 2017, 09:24
Official

We sincerely apologize for the inconvenience caused by the matter. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***