Worst online shopping experience EVER!!!

Never again will I shop on Boardmans online. I had to phone them to query where my order was, my order number was for someone named Brenda (who probably has my order now) then they say their systems are offline (when are their systems ever online????) I then get a phone call 5 minutes later to be told that my order is out of stock but when I placed the order on the cyber Monday special they did not indicate that the product was out of stock or bother to even call me to say they didn't have stock. all I got was a very uninterested sorry. bad service and I will never again shop online, its not worth it! By the look of the complaints online I doubt I'm going to get my credit anytime soon!!!