Worst online shopping experience & customer service!
<p>This has been the worst online shopping experience ever! I ordered a few items online on the 27 June 2016 expecting my order to arrive five days later. I then follow up on the 4th July 2016 on the progress of my order only to be told they are busy trying to source the product. I then cancelled my order on the 13th July 2016 and requested a refund which I assumed was processed after my telephonic conversation only to find out this morning 18th July that nothing has been processed on their side. I am highly annoyed! As there was no communication with regards to the stock issue and I kept having to do follow ups. Also I will now only receive my refund at the end of July. </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your order number so that we may conduct follow up on the status of the refund . Please find the below reference number for your post ********** 117/GO.
Kind regards,
Customer Experience Team
Call Centre: ***
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your order number so that we may conduct follow up on the status of the refund . Please find the below reference number for your post ********** 117/GO.
Kind regards,
Customer Experience Team
Call Centre: ***