Worst online shopping experience and then I dont even talk about the serivce...

<p> </p> <p>7th Oct 2016 I placed an order online with Boardman’s they had a sale. I received my order confirmation not very long after doing the payment. I actually thought WOW good service. I received my ORDER CONFIRMATION Mail from them stating your order no is 775….. your order will be delivered 2 – 5 working days. I mean WOW right. As time goes it’s over the 5 working days but I am not too much stressed because I also track my order and I can see that order in process. Then last week 17 Oct 2016 I receive an email stating that 2 of the items I paid for is not in stock FIRST of all WHY would you have an online shopping site and there is no control over what is still in stock and what not, SECOND why do you also then take the customers money? THIRD send an order confirmation stating your order will be delivered!.</p> <p> </p> <p>I send a mail back to the lady about my unhappiness and that is the end, no reply. 2 days later another mail to her and a couple of other email addresses I got hold of on google for complaints and yet nothing I get my read receipts but no reply from NO ONE!! I called the call centre no and I don’t even want to talk about the service I got over the phone..i actually just dropped the call because how do you speak or try and explain to someone that has no interest in helping.</p> <p> </p> <p>On the 2th I called the call centre to get top Managements e-mail address and they gave me a lady by the name of Angel, I mail her the same day but yet again NO REPLY. I then received another email the Friday 21 Oct 2016 confirming my order is on dispatch with all 5 line items and I was like WOW the complaining worked. And again my order dispatched mail had all the items on with NO note of any partial delivery.</p> <p> </p> <p>My warehouse called me and said there is a delivery they signed for I can come and collect it. Only to open up the box with lots of excitement that lasted 2 seconds…………….. I the box I find the piece of paper with packing slip on line 1 and 5 has a circle around the SKU Colum and line 2 – 4 ticks on. I then open the box hoping this does not mean what I think it does. And as true as the sky is blue it does!! Out of the 5 items witch item 1 and 5 was circled line one is not in the box. BUT line 5 is HOW THE F%^#% is this possible. I had NO communication except the one mail telling me there is no stock. NOTHING after that…</p> <p> </p> <p>If I could put a colour to my frustration I would use the blackest black I can find!!! I do a lot of online shopping and let me just tell you guys this I have NEVER experienced anything like this before, my online shopping has always been a breeze! I don’t EVER want to deal with any EDCON group again I will also be closing my account ASAP! And make sure that everyone understands what a big disappointment it is to shop online with Boardman’s.</p> <p> </p> <p>Very Very Very disappointed, angry, discussed, furious, and dissatisfied customer.</p>