TP
Tarryn P
1 reviews | Active since Jul 2013
03 Nov 2015, 22:57
Worst Online Shopping Experience
I bought a gift in Sep from Boardmans online on my Edgars Account. 1st the gift was delivered to the wrong address, even though the shipping details were on the order and courier slips. I emailed to request feedback, received an automated reponse that query will be tended to in 24hours. Days later I call the callcentre, explain the whole situation again - I'm kept online 40mins then the line is cut after waiting 25min for the agent who \quickly went to find out something". No apologies offered. After another email with no response I decide to inform them that I would like to have product returned & refunded. Again a few days pass with no response"
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Replies (1)
Boardmans's replyOfficial
04 Nov 2015, 09:53Hello TarryndP,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query regarding your refund has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query regarding your refund has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Boardmans's reply04 Nov 2015, 09:53
Official
Hello TarryndP,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query regarding your refund has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query regarding your refund has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***