ST
Shaun T
1 reviews | Active since Nov 2013
21 Oct 2015, 16:55
Worst Online experience ever!
Made a order online, as it states it takes 2 to 5 days for deliver.<br> after 5 days I had to phone them to ask where is my delivery just to hear that they could not confirm my cell number, witch is lame excuse as they could have called me.<br> Then I got a way bill number from courier it, after 3 more days of waiting I had to call Boardmans to get an update<br> just to get bad service, I had to call courier it where they had no clue to my order, I had to fight wit courier IT has they are just as useless as boardmans. 8 days since I have payed and still on indication on my deliver!!!
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Boardmans's replyOfficial
22 Oct 2015, 14:04Hello Shaun.jtee,
Thank you for taking the time and allowing us the opportunity to address your concerns. We can understand how disappointed you are. According to the feedback from our E-commerce team is that they have been engaging with initial customer who ordered and you as well and reasons were provided as to why the order was delayed.
The final feedback from them is that the order was delivered and received yesterday at 17:44.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns. We can understand how disappointed you are. According to the feedback from our E-commerce team is that they have been engaging with initial customer who ordered and you as well and reasons were provided as to why the order was delayed.
The final feedback from them is that the order was delivered and received yesterday at 17:44.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Boardmans's reply22 Oct 2015, 14:04
Official
Hello Shaun.jtee,
Thank you for taking the time and allowing us the opportunity to address your concerns. We can understand how disappointed you are. According to the feedback from our E-commerce team is that they have been engaging with initial customer who ordered and you as well and reasons were provided as to why the order was delayed.
The final feedback from them is that the order was delivered and received yesterday at 17:44.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns. We can understand how disappointed you are. According to the feedback from our E-commerce team is that they have been engaging with initial customer who ordered and you as well and reasons were provided as to why the order was delayed.
The final feedback from them is that the order was delivered and received yesterday at 17:44.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***