Worst customer service

I placed an order on the 13th of December ***) and i received my order on the 20th. Which was right on time because i wanted everything for my xmas party. Out of everything that i ordered two items were out of stock and i did get refund for them. i did not receive the condiment set instead i received two serviette holders. I only ordered one serviette holder! The other serviette holder was marked as if it was the condiment set (SKU ***3) and it was priced 299. I don't get how the person that was packing my order couldn't pick up the mistake that was made... How did s/he check against each item on the invoice and hold two identical boxes despite the difference in prices and still think the other one is be condiment set? I don't get it. I took pictures which i did email to Sibusiso Ndaba and send on the instagram account.... I have been calling since the 21st and i even sent emails to customer service and i tried social media as well with no help. Whenever i call i have to start explaining everything from the start and then I'm told to hold and they will come back to me and all the consultants never do. Its really a waste of airtime! I called in today again and i was put on hold for 20 minutes. Sibusiso Ndaba was the one who assisted the first time i called in and i did call him again on the 23rd and he told me that the matter was escalated to the manager and i would receive the call from the manager before the end of the day and i am yet to hear from any of them. The ref no is ***/GO. All i want now is for my condiment set to be delivered or my refund for R209.97 and you can send courier to collect the serviette holder. Your Customer service is the worst I've ever received. It was my first and the last time doing online shopping with edgars home(boardmans).

The quality of your products is undeniably great but what good does it do if service provision is not great at all? Online shopping should convenient and less of a hustle but it is proving to be a headache.