Will never order online again!

<p>I made an online purchase on the 29th of January and on the 9th I contacted Boardmans to express my huge disappointment in the quality of the items I ordered – a dinner set. Firstly it looked like something that was used and wiped down with a dirty cloth. Secondly the plates had scratches on and some of the colour was busy coming off on the edges of the plates.</p> <p> </p> <p>The ref nr that was given was: ********** 144/go. The call was escalated to the online department. I was told by the consultant on the 9th that they will send my replacement item and collect the item that needs to be returned.</p> <p> </p> <p>Since I have not heard anything from anyone yet I phoned again this morning. I was asked if I could deliver the item to the closest Boardmans???? And the agent advised that they will first need to send back the item and then send me a new set??? I'm not carrying this set up and down to any shop! This is a gift and it’s been such a huge inconvenience, that I will never again do an online order via Boardmans.</p> <p> </p> <p>A few minutes ago 2 different Boardmans online agents phoned to say they are following up on the items that needs to be delivered and collected….</p> <p> </p> <p>Not impressed with the item or the terrible service.</p> <p> </p>