MR
Megan R
1 reviews | Active since Jan 2010
24 Feb 2015, 14:18
Why do I ever bother!
Dear Boardmans<br> <br> I purchased a juicing machine from your JHB branch which I collected from Canal Walk.<br> <br> After numerous complaints (this is the only way to get some sort of response or feedback from your staff) I received my receipt.<br> <br> I want to know if the Thank You points was loaded on my card. If not, can they please load the Thank You points on my card.<br> <br> I've called the store and no one comes back to me. I also emailed them. This is the worst customer experience I've had!! This is the last time I shop at your store. <br> <br>
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Replies (1)
Boardmans's replyOfficial
25 Feb 2015, 09:08Hello Megan0,
We must apologise for the inconvenience caused to you. As per our telephonically discussion kindly note that your concerns regarding the allocations of your points has been escalated to the relevant management team to investigate further , upon findings feedback will be reverted back to you shortly.
Be reassured as measures will be taken to avoid the re-occurrence of this nature. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We must apologise for the inconvenience caused to you. As per our telephonically discussion kindly note that your concerns regarding the allocations of your points has been escalated to the relevant management team to investigate further , upon findings feedback will be reverted back to you shortly.
Be reassured as measures will be taken to avoid the re-occurrence of this nature. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Boardmans's reply25 Feb 2015, 09:08
Official
Hello Megan0,
We must apologise for the inconvenience caused to you. As per our telephonically discussion kindly note that your concerns regarding the allocations of your points has been escalated to the relevant management team to investigate further , upon findings feedback will be reverted back to you shortly.
Be reassured as measures will be taken to avoid the re-occurrence of this nature. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We must apologise for the inconvenience caused to you. As per our telephonically discussion kindly note that your concerns regarding the allocations of your points has been escalated to the relevant management team to investigate further , upon findings feedback will be reverted back to you shortly.
Be reassured as measures will be taken to avoid the re-occurrence of this nature. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,