1 reviews | Active since May 2016

08 Jul 2017, 13:05

What a bad customer service

<p>So I went to Boardmans Northgate wanting to update my wedding registry I was welcomed by a rude and ill mannered store manager...I asked a simple question after greeting her and the response she gave me was wait I am buys then I said,I am just asking is the registry is working as I need to update it she walked away then a guy by the name of Sammy approached me and asked if he can help told him u wanted to update the registry apparently the store manager Thuli sent him to tell me that the registry is not working,I told the head office number and asked if such a matter was reported I was told no matter was reported about a registry not working,I went back to the store to tell them the technical department has no indication that the store reported the matter and some coloured old lady tried to assist and in a sarcastic manner the store manager Thuli was like sooooo have you been assisted..if this is the pathetic service that Edcon gives to the client then I swear I will spread the news on every social media about how stupid the service is</p>

0
Replies (1)
Boardmans
Boardmans's reply10 Jul 2017, 09:24
Official

We have escalated the complaint to the Boardmans Northgate Mall management to address as our valued customer is not happy with the overall poor service received in store from a superior. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards.

Customer Experience Team

Call Centre: ***.