Wedding registry issues

We had a wedding registry with Boardmans. A gift was purchased for us in June 2017, valued at R999. Shortly after the wedding, I was contacted and told that the item was out of stock, and that I would need to select another item to replace this. I was not able to successfully contact anyone at Boardmans to complete this order. I then asked for the money to be refunded, either to me, or the person who bought the gift. Boardmans claimed to have done this, but upon further investigation, I discovered that this had not happened. Several phone calls and emails later, Boardmans agreed to issue me with a voucher. The voucher did not work, and again, after several attempts, I was told that the voucher had been loaded on my profile. This was also not the case, and the voucher number is invalid, and I have had no further responses from Boardmans to rectify this issue. Often, their website is down, and the call centre useless.

It appears that they are quite happy to keep the R999 as additional profit.

Anyway, I would not recommend using them, this has been quite an awkward situation to explain to friends, who kindly chose to spend their money at Boardmans. Instead of sending a thank you note - I've had to ask them to check their bank statements in case the money has been refunded. Other franchises have suspended their online registries in light of difficulties with keeping the service up to standard. Perhaps Boardmans should consider doing the same.