Wedding Registry/ delivery blues

<p>I ordered two items off a wedding registry. When I had not recieved delivery within the stipulated time I phoned the call centre. It turned out the delivery address they were using was the bride's address (off the registry) and not mine. After numerous unsuccessful calls to the call centre I was told the items had been delivered to the bried's address. Except they hadn't. She had not received anything. Boarman's insisted it was delivered and eventually sent me the waybill. When we phoned the person who signed for the delivery we established it had been delivered to an address in Actonville NOT Rynfield, Benoni (the bride's address). The person who took delivery had opened the parcel and realized it was not for him. He has been trying to phone the call centre to report it and had not been assisted! We picked up the parcel ourselves, which could have been a very dangerous situation. My complaint was escalated to Nomzekelo Mnini who I was communicating with via email. She was very helpful and responsive until I let her know that we had located the parcel and it was delivered to the wrong address. I have had no response since 6 September. As a result of all of this I went to a kitchen tea with no present! And I essentially resolved the complaint myself with no help from Boardmans. I am disgusted that a paying customer gets treated this way and feel like I have wasted my money. Never mind the embarrasment of going to a kitchen tea with no present. My advice would be to never get a wedding registry with Boardman's</p>