LN
Lisa N
1 reviews | Active since May 2012
30 Sept 2015, 11:25
Website Sells GoodsThat Don't Exist!
Firstly the Boardmans SA website is completely useless and not user-friendly. In addition, it sells products that the shop does not have in stock! This smells like 419. Days after your order should have been delivered, they finally notify you of this. The communication in rectifying the fault is non-existent. They're quick to take your money then tell you it'll be a process to get it refunded! Pathetic service.
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Replies (1)
Boardmans's replyOfficial
30 Sept 2015, 17:35Hello jazzi431,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us have been logged and will be looked into in order to improve the service we provide to you.
We do appreciate and value your honest feedback, as it is customers like you that help us improve on our service.
Thank you for your patience, we can assure you that we are working on improving our service delivery to you.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us have been logged and will be looked into in order to improve the service we provide to you.
We do appreciate and value your honest feedback, as it is customers like you that help us improve on our service.
Thank you for your patience, we can assure you that we are working on improving our service delivery to you.
Kind regards,
Edcon customer experience team
***
Boardmans's reply30 Sept 2015, 17:35
Official
Hello jazzi431,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us have been logged and will be looked into in order to improve the service we provide to you.
We do appreciate and value your honest feedback, as it is customers like you that help us improve on our service.
Thank you for your patience, we can assure you that we are working on improving our service delivery to you.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised with us have been logged and will be looked into in order to improve the service we provide to you.
We do appreciate and value your honest feedback, as it is customers like you that help us improve on our service.
Thank you for your patience, we can assure you that we are working on improving our service delivery to you.
Kind regards,
Edcon customer experience team
***