1 reviews | Active since Oct 2012
***WARNING*** do NOT do any purchase ONLINE
I made a purchase on the 8 July 15 order number ***.I received a note stating that an item was out of stock (Gingham Table Cloth) and that I could request a refund.<br> On numerous attempts I tried contacting the number on the note *** but it only rings.I went on to emailing Boardmans - [Email Removed] I get a reply (7 Aug 15) \We will provide feedback". Up to today no one has contacted me.<br> I then decided to contact Boardmans online on ***. <br> I spoke to Given who ensured me that I would get my refund with 7 days. 7 days past still no refund. <br> I called again & spoke to Siphon. He told me to please hold he will ask Given what happen. Held on for 15 min & the call got cut. <br> I then got a friend to call. He was told by Siphon that Given will contact me. Given never contacted me.<br> My friend tired again on the 1 September. Siphon said that he must hold on while he goes and finds out. He held on for over 30 min & could not wait for Siphon"
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that a follow up has been forwarded to the online credit department to look into and assist with your query.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that a follow up has been forwarded to the online credit department to look into and assist with your query.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team,
***