Waiting, just waiting, more waiting.
<p>Three weeks ago I bought a curtain on sale at Boardmans Menlyn. They said that they only had one,but that another was available at Bedford View. I waited an hour and a half to hearthe outcome. They said it would be here by that Friday (tomorrow three weeks ago). I phoned multiple times, no one answered. I drove to Menlyn to speak to them. After waiting for 30 minutes, I left my number with them and left. I still only have one curtIn thay I can't do anything with, and I got NO RESPONSE from Boardmans Menlyn. In this time no one phoned me, and no one followed up with Bedford View. What must I still do for a freaking curtain? Pathetic!</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardmans, Menlyn management for actioning accordingly as you left your details in store to be contacted regarding the curtain that you ordered and no proper update has been provided as yet. A reference number for the formal complaint logged on your behalf is as follows ********** 369/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. We apologise again for any frustrations incurred. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardmans, Menlyn management for actioning accordingly as you left your details in store to be contacted regarding the curtain that you ordered and no proper update has been provided as yet. A reference number for the formal complaint logged on your behalf is as follows ********** 369/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. We apologise again for any frustrations incurred. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
I have received a response from the guy at Boardmans Menlyn, he was very curteous, and he assured me that I will receive the curtain either tomorrow or Monday. Let's see. Thanks for the response.
I have received a response from the guy at Boardmans Menlyn, he was very curteous, and he assured me that I will receive the curtain either tomorrow or Monday. Let's see. Thanks for the response.
We are glad that you received an meaningful feedback on the matter, For any future concerns we may be reached on ***or forward an email to **********
Your reference number remains the below
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We are glad that you received an meaningful feedback on the matter, For any future concerns we may be reached on ***or forward an email to **********
Your reference number remains the below
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.