VERY, VERY, VERY BAD SERVICE

My previous Hellopeter complaint on 24 November 2016 have reference. Boardmans reference number for the query: ***/GO<br> <br> I''ve written a report on 24 November 2016 whereby I've stated my complaint that I had bought items online on the Boardmans site, on my Edgars account. After delay on delivery of the items I had cancelled the order and on a previous order one item that was not delivered after months of queries. After I had cancelled the orders I ''ve phoned Boardmans and Edgars, and had written emails asking them to refund me and credit my Edgars account for the items that was cancelled (Boardmans had send me proof via email and it reflected that the items and order was cancelled).<br> <br> On 25 November 2016 a representative from Boardmans phoned me and told me they would look into my complaint and phone me back within a week's time. It will reflect on my next account that they had refunded me for the amount of the cancelled items. That phone call was the last I've heard from Boardmans. On my December 2016 Edgars statement it showed that nothing had been done about the problem and my query, and also that my Edgars account had not been refunded.