AM
Adam M

1 reviews | Active since Nov 2015

24 Nov 2015, 10:37

Very poor allround service from Boardmans

We recently got married and used Boardmans on our wedding registry. Unfortunately, the entire process of dealing with Boardmas has left us with a very sour taste as their service throughout was much worse than any other company that we used for our gift registry.<br> <br> Firstly, we struggled to take out a registry as there computer system was down on several occasions. This led to a lot of extra time involved and your time is already pressured when you are planning a wedding.<br> Secondly, when trying to return gifts, Boardmans was the only shop who refused to return our gifts which were not on the registry unless we bought something else. They refused to give us vouchers and this ended up being a long drawn out process. Again, every other company we dealt with gladly assisted us and even went the extra mile.<br> <br> Boardmans system was also consistently offline, staff were unhelpful and unfriendly and never phoned me back.<br> <br> As a client, I never felt like Boardman's had any care for us and due to this, I would strongly encourage customers and people who are getting married not to use Boardmans for their gift registries.

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Replies (1)
Boardmans
Boardmans's reply25 Nov 2015, 12:10
Official
Hello muzmanutd,


Please accept our sincere apologies for the overall service experience.

It is with great displeasure to learn that your experience with our wedding registry channel left a very sour taste. We truly regret this unintentional mistake on our part in regards to system failure and that our staff refused to accept returned merchandise. You definitely deserve an explanation confirming why our store was unable to assist . Therefor we have escalated your query to the stores management team to provide an explanation directly to you confirming resolution to all concerns raised.


Please find below reference number for this query:

***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***